* Customers must be on a current fully supported Edition of TimeTrak to select Premier Care.
s1TimeTrak may opt to provide free phone support at our discretion.
s2Free Upgrade does not include Employee Size Upgrades or addition of Modules not licensed.
s32 Free Occurrences per Year
s4TimeTrak may opt to prioritize customer emergency support requests at our discretion
h1Repair/Replacement of defective physical hardware excludes acts of God, abuse
h2Discounted Replacement Includes acts of God, abuse
h3TimeTrak pays return shipping charges. Will use same shipping speed as when sent in.
h4TimeTrak pays all shipping charges. If requested TimeTrak pays for overnight service.
h5TimeTrak will provide temporary loaner clocks when available.