About Support
When you purchase a TimeTrak® System, you're not only getting the most
technologically advanced clocks you can buy, your account is submitted to our customer support team, which is unparalleled in the time keeping industry. Beginning with your order, TimeTrak®
addresses the needs of your business. We then help you to configure our software to be able to handle all of your Timekeeping concerns.
TimeTrak® Support is headquartered in Port Huron, Michigan. It is our central location for parts, rebuilds, phone support center, and optional 24-hour emergency contact.
Through the setup of your TimeTrak® System, you will be assigned a personal representative, who will guide you with the set up of your system. You are able to retain this TimeTrak®
Representative through the life of your system. This will allow us, and you to feel comfortable with the needs, and day to day understanding of your company’s personal requirements. Coordinators, who know who you are, where you are, and the TimeTrak® products that you purchased.
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The operative phrase for every associate in the TimeTrak®
Support group is "Serve, Solve, Support,” and TimeTrak®
brings powerful tools to bear in executing this mandate for our customers.
We use an Advanced Ticket Tracking Software, our way of keeping service history, which is available on every service technician's personal computer. Even uncommon problems may be solved through the experience gained from thousands of installations, and 66 years of combined service our technicians have from around the world.
We provide personalized setup, training, and continued support through our Remote Access Tools. We can gain direct access to your desktop and make implementing your business needs effortless.
Online help is available from any product window. Help is just a click away, included as no additional cost to the customer.
We understand the pain and culture issues that some companies endure with Timekeeping adjustments. We will be able to assist you with the implementation of your Timekeeping system.
We offer full Hardware Support for your clocks, and the optional attachments to them. We test each clock, with a bench test, rigorously checking each clock prior to shipping. We examine the reader and connectivity, prior to each issuance of a clock to you to ensure quality and customer satisfaction.
TimeTrak® offers Clock Module replace/ repair / rebuild / exchange policy. Depending on the hardware
support you purchase.
Almost 30 years of knowledge and support has built our team into an industry standard.
The team is awaiting your call.
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