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VTrak® (Plus) - Calculating Needed Telephone Lines

Companies can vary greatly in size, and in the number of employees.;Obviously, a company with 5000 employees would require more telephone lines for employees using VTrak®, than a company with 50 employees. VTrak® can be purchased with support for four, eight, or twelve telephone lines. The number of telephone lines required to process your calls depends on the following variables:

  • The window of minutes available to Clock In/Out or to perform any other required transactions via VTrak®. Another way to say this would be, the total number of minutes available to complete the start of a new shift.
  • Number of employees to Clock In/Out on shift change. This includes employee comings and goings. Average length of one Clock In/Out.
  • How many seconds does it require, on the average, for one employee to complete one transaction. Use the following formula to compute the total number of telephone lines necessary for VTrak®.



L = (E / M) / (60 / S)

D = ((E / M) / (60 / S))/4 (rounded up) 

Symbol Descriptions:
L = Number of Needed Telephone Lines
E = Number of Employees to Clock In/Out
M = Minutes Available to complete the start of a new shift
S = Average length of one Clock In/Out in Seconds

D
= Number of Needed Dialogic Boards

Telephone Line Calculator
  1. Enter the number of employees (E)
  2. Enter total transaction minutes for All employees (M)
  3. Enter the single transaction duration in seconds (S)
  4. Click the Calculate button to calculate the number of Telephone Lines (L) and Dialogic Boards (D) needed

Each Dialogic Voice Board has a four line capacity. It is not recommended to run more than one four-port Dialogic board, in a computer. If additional phone lines are needed, additional computers should be used.

(E) # of Employees:
(M) Eligible Transaction in Minutes:
(S) Transaction Duration in Seconds:
= (L) Needed Telephone Line(s):


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